Support Service

Support Policy – BuddhaThemes

We are committed to providing exceptional support for our Petty - Pet Shop Shopify Theme. By using our themes, you agree to this policy, which may be updated without notice.

Support Coverage

• Includes 6 months of item support from the purchase date (extendable to 12 months).

• Envato Elements users are not eligible for support.

• Support covers theme functionality, setup, and minor bug fixes but excludes third-party plugins, SEO, and major customization.

How to Get Support

• Email: [e-mail]

• Support Forum: buddhathemes.com/support

• Themeforest : https://themeforest.net/item/bakins-cake-shopify-theme/22913828/comments

Note : No support via phone, Zoom, Google Meet, or WhatsApp.

• Support Hours & Response Time: Monday – Friday, 9 AM – 7 PM (IST).

• Response time depends on ticket volume; complex issues may take 1–2 days.

• Public holidays / local holidays may cause delays in response times.

• Custom work is charged at $30/hour.

• We do not guarantee long-term compatibility for custom code.

Support Language

Our support services are provided exclusively in English.

• If you submit a request in another language, we will attempt to translate it using an online tool.

• However, all responses will be in English to ensure clarity and avoid misunderstandings.

• To receive the best assistance, please write your support request in clear and proper English and include screenshots with the URL for better issue identification.

Efficient Issue Resolution

• Provide detailed information for faster resolution.

• Support does not cover core theme modifications, third-party integrations, or new feature requests.